Connect your scanner.
Connection instructions
Lab email
lab@ivorymade.com
Before you start. Sign in to your practice's DS Core account. This guide covers DS Core; contact us if you use Connect Case Center instead.
Open your profile
In DS Core, open your profile and find the preferred lab settings.
Find the lab
Search for Ivorymade. Use lab@ivorymade.com to verify the lab's details; contact us if you cannot identify the right listing.
Add your preferred lab
Select Ivorymade as a preferred partner using the options shown in your account.
Confirm the recipient
Check that Ivorymade is available as the recipient before placing your first order. If it is missing or a request is pending, ask us for help.
What happens next?
Adding a preferred lab does not send a case. Confirm Ivorymade is selectable when ordering. If your account shows a pending request, wait for confirmation before sending.
Connected? Send your first case.
Once the lab connection is confirmed, choose Ivorymade when sending your scan. Use your Ivorymade account for the Rx details and case communication. You can also upload STL files in the portal chat with your Rx.
Another scanner or an STL export? Ask us about your submission options.