Connect your scanner.
Connection instructions
Lab email
lab@ivorymade.com
Before you start. Use your practice account. These steps are for Unite 24.1 and newer.
Open the lab directory
In Unite, go to More → Store → Labs, then choose Add connection.
Find Ivorymade
Search by lab@ivorymade.com. Select Ivorymade from the results and check the lab details.
Example screen from 3Shape (opens in a new tab). Use Ivorymade’s lab details. Send the request
Choose Connect. This sends a connection request to the lab for approval.
Check for approval
Wait for the lab to approve. In Unite, Cancel request changes to Disconnect once the connection is approved.
What happens next?
Ivorymade needs to accept the request. A pending request is not an active connection. Check your lab connections before sending your first scan.
Using an older version? Unite 23.1 and earlier uses Install in the lab directory; Pending changes to Installed after approval. See the official instructions for your version.
Official instructions (opens in a new tab)↗Connected? Send your first case.
Once the lab connection is confirmed, choose Ivorymade when sending your scan. Use your Ivorymade account for the Rx details and case communication. You can also upload STL files in the portal chat with your Rx.
Another scanner or an STL export? Ask us about your submission options.